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Worst company I've ever dealt with on LocalHarvest

By: Sam    (Apr 23, 2012)

I've placed many orders on LocalHarvest, and most of the companies I've dealt with have been pretty good. HerbFresh, however, is by far the worst company I've ever dealt with on this site.

I ordered a collection of 6 herbs from this company. The names of all the herbs were listed in the item description, including "cilantro" and "chives." The description also mentioned that they might occasionally substitute one variety of herb for another (i.e., French thyme for German thyme, etc.), but never said anything about substituting a completely different type of herb for one of those listed.

After placing my order, I did not get an e-mail acknowledgment until 5 days later. And then this company did not ship out my order until 3 1/2 weeks later (even though they charged my credit card as soon as they acknowledged my order). Nowhere on the item description did it say that orders would not ship out until almost a month later. If it had, I probably would have never placed an order.

When the herbs arrived, they were a mess. Dirt was scattered everywhere in the box, along with the plant tags. The herbs were also a lot smaller than I had imagined. They were certainly not worth $26 (before shipping).

Many of the herbs didn't look very healthy either. The basil was nearly DOA, and died within a few days. The parsley didn't look very good either but hung on a little over a week--and then it died too. The thyme lasted a little longer, but within a couple of weeks, it was completely gone as well. I have never had herbs from another nursery die like that.

In addition, I was never sent any cilantro or chives at all, which were included in the description of the item. I e-mailed the owner to ask why. He said they weren't going to be ready for another month. So, he had apparently just decided to substitute 2 entirely different herbs instead, without bothering to ask me if this was acceptable. I replied that since nobody had ever asked me if such a substitution was OK, I wanted him to send me the cilantro and chives when they were ready--otherwise, I would have to dispute the charge with my credit card company. He never even bothered to respond to my e-mail at all. His rudeness was pretty shocking.

I ended up disputing the entire charge with my credit card company, and I won my dispute. That's the first time I've ever had to dispute a charge with a company on LocalHarvest. Please stay as far away from this company as you can. They are extremely dishonest and rude, and their plants--many of which are of poor quality--are overpriced as well.

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