Don't know their limitations
By: Shana Bynon (May 2, 2012)
We've belonged to a different CSA for the past 3 summers (and will again this summer), and it has been a wonderful experience. I agree with other reviewers that it is important to have fresh fruits and vegetables and support local farming. HOWEVER, I do not believe that should outweigh good customer service and communication. I also do not believe that being a farmer gives you a pass on treating your customers well.
We decided to try Zahradka's winter share because they begin theirs in December rather than March, like many other winter CSAs. We liked that they claimed to spend lots of time canning and freezing stuff during the summer so they could offer a greater selection during the winter months. While they did offer frozen fajita peppers and frozen broccoli and cauliflower, we found the offering of these selections was over-exaggerated on their web site. Additionally, we signed up for their meat share--I definitely would not recommend the meat share, since it was all different sausages and ground beef (except for half a turkey once right before Christmas). While for the most part the produce was decent, we also had several instances where we had to throw out whole groups of vegetables, particularly broccoli. Emails about the subject went unanswered.
At the beginning of the winter share, delivery dates were sporadic--I'm sure this was due to them trying to figure out delivery routes, but one week they delivered on a Saturday, and the next on a Friday, with no notice, so we had not left a cooler out. This was an indication of things to come--as the first reviewer noted, they eventually deleted all comments from the site and disabled the ability to leave comments. This is not indicative of good customer service. I believe they may have bitten off more than they could chew with their Winter CSA--one of their emails said they had 300 shares in 5 counties to which they were delivering with 5 people. Sure, that's difficult, but if you only have 5 people, don't sign up that many shares. Poor planning is not an excuse for poor execution.
I can not possibly recommend them to others when there are other local options.
Comments on this Review:
Camden Field says: (Apr 11, 2014)
Issues must have been resolved in the past couple of years. I had a great experience!