No extras and very small share, no communication
By: Beth Sheehy (Jul 29, 2012)
If you read the description for Green Dell Farm it seems like a great unique CSA. I decided to give them a try since my previous CSA was on hiatus this year. I completely understand that CSA shares are at the mercy of the weather. But as all those around me who belong to CSA's were hauling in bags and giant boxes of goods I was getting sandwich baggies and half a grocery bag-- Next to nothing really. When I signed up and read about the baked goods, candy and bath soaps I thought WOW this will be great. Now I'd expect if shares were light due to weather there would be a little bit of a supplement in other goods like these mentioned above. What I got instead was a strawberry plant (after strawberry season passed it's peak) a summer savory plant, and a few mint leaves--nothing unique. The produce I did get was DRY and just not high quality. It had obviously been picked at least a few days prior to delivery. I had to discard several scallions/onions because they were completely dried up. Also as far as business practices go Green Dell is really lacking. Basically NO communication. Doesn't answer the phone. Prefers emails, which is fine with me, but no response to emails sometimes for over a week. Offers home delivery and then changes the day of the week at the last minute. Makes delivery but won't leave items like eggs without a cooler but yet never tells you to leave out a cooler(since you never know what is coming or when) Says there is a newsletter but we only got one. All these things add up to frustration. Finally I was offered a refund which I gladly accepted and again it took more than 3 weeks for my money to arrive. Too many excuses and not enough product. There are plenty of great, well run CSA's and my best advice is to look elsewhere for one.
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