Terrible customer service
By: Natasha Olszewski (Sep 25, 2012)
I ordered honey from this farm back on Sept 8, 2012. I received notification from Local Harvest that it had shipped on Sept 10. I waited a week and a half, and I still hadn't received it. I called Melody Bee Farms on the 20th, leaving my name, phone number, and order number, asking for tracking information for the shipment and referencing the Sept 10 confirmation I'd received. I didn't hear back from them, so the next day I emailed Local Harvest customer service (Friday, the 21st). Finally, I got an email from Melody Bee Farms yesterday, the 24th, saying:
We were out of town all last week, and I'm working on calling back people. :)
I will ship it out today,
Josh and Melody Nobel"
Now this makes no sense, since I had received the confirmation from Local Harvest that things had shipped on the 10th. I'm not sure why they would make absolutely no acknowledgement of how long ago this was ordered and shipped. Maybe they were out of town last week, but I ordered it an entire week before... *and* it supposedly shipped. Did they just tell LH that they shipped it but then just didn't?
I immediately wrote back, asking for the tracking number for the new shipment, and to speed up shipping since it's been so long.
Still no word back from them. Absolutely terrible, TERRIBLE service.
Comments on this Review:
Natasha Olszewski says: (Sep 26, 2012)
Melody got back to me last night and acknowledged she'd mistakenly marked the package as shipped and then didn't ship it before they went on vacation. She's now sending the package via priority mail so I should have it in a couple of days. I appreciate that she acknowledged this and is trying to make it right... I don't have a way of editing my original review but I'd bump this up at least a couple of stars if I could.