Real Food (Bay Area)

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They Really Dropped the Ball

By: Leslie Landberg    (Nov 15, 2012)

To judge by reading other reviews, this service works well in most other areas, just not in mine. Oakland is the center of the foodie/locovore universe and I assumed that our little part of the planet would be well served, but I was mistaken. In Oakland, where I live in downtown, I could not get delivery, nor was there any drop off location within 10 miles of my home!

I had to get on BART, with my bike and cart, and take it clear across town, into the Rockridge area, where I rode another few blocks. Since I work some long hours, it was usually dark when I got to the location. It was on the side of a brown shingle, convemiently enough, across from Trader Joe's!

Unfortunately, their driveway was always completely blocked by an enormous SUV. I only weigh100 lbs, but I still had trouble sqeezing into the back of the driveway.

It was pitch black, no light at all and they used these tiny, flimsy locks that were impossible to close and really hard to work in the darkness. If you didn't have two people (one to hold a flashlight) forget about it!

And, because there was no access for my bike and cart, I had to risk leaving them by the house, which made me really nerveous, since theft is a real problem in that area. Come to think of it, a young woman venturing into the dark at the side of a house in Oakland is super scary! I guess I am more adventurous than most.

When I requested a light and locks that were well oiled, large enough to handle easily and easy access from the street, I was told firmly that no they were not interested in doing any of those things.

I would be delighted to start up again if they deliver into my area, as they do in some other regions of the Bay Area. Otherwise I think I am pretty justified to be outraged.

Oh, and the milk and cream were superb. But hey, I can just buy them at the store, I found out recently.

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