Reviews for: Brown Box Organics

Average Review:

4 reviews

Long time customer
By: Kelly Johnson    (Sep 2, 2012)

I have been ordering weekly for at least five years. The food is amazing! Not your typical grocery fare. They support tons of local farms, ranches, dairy, etc. I love that they dont charge a fee for home delivery like the other company i used before brown box. LOVE!

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By: mark johnson    (Dec 17, 2011)

Quantities sent were small (I didn't know you could buy such a small mango, etc.) and I paid for a pound of grass-fed beef but only received .6 lb. Website is confusing and "tone" of emails very negative.

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Unable to cancel orders, Beware of life long commitment
By: Lisa Smith    (Oct 26, 2011)

Initially, I was very happy with these boxes. But, when financial issues came up and I wanted to cancel the orders, it became near impossible to do so. You have to go online and push no on the delivery calender for every week. You can say no for 6 months, but once that 6 months is up they will start delivering again. I was unable to get ahold of anyone at this business by phone or email to stop my orders and electronic withdrawls from my checking account. I closed the account that the withdrawls were being made from. And they STILL delivered boxes to my house. Now I received a bill in the mail saying I owe for the boxes I did not want or else they are going to send me to a collections company.

If you sign up for home delivery of these boxes, be prepared to commit to a lifetime of them as the company makes it impossible to cancel your orders.

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Comments on this Review:

Rachel Brown says:    (Feb 20, 2012)

I am sorry to hear of your experience, however I disagree with the statements made. The owners make their direct cell phone numbers available so that they can be reached for any questions or concerns. To remove an item from your standing or one time order you simply put a "0" in the item quatnity box and update the screen. Brown Box policy is to return any phone calls or e-mails the same business day. We have addressed concerns with making the ordering process more user friendly and are excited to announce that our updated ordering screens will be live in March.

By: sandcrab family    (Oct 23, 2009)

Brown box organics is one of the best things we've ever done. They are incredibly friendly and have amazing customer service. We love the variety and always get excited to see what comes in our box. It's also very affordable for organic food delivered to your door step.

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