Reviews for: K&M Farm
Ruined our hopes of a Unique Turkey for Thanksgiving
By: David McCluskey (Nov 26, 2008)
After ordering our Turkey several weeks before Thanksgiving, we had to find out the day before that our bird that was supposed to be here the day before wasn't going to be recieved until December 1st!
I sent an email to the farm on Monday before Thanksgiving, asking for a tracking number, and recieved NO response. I called the phone number listed for K&M farms that said if we had any questions to call...NO answer...NO voicemail...and NO call back when I left 2 numeric pages. I finally contacted Local Harvest, got several replies, and was told by them that they had been assured by Ken at K&M farms that it was on the way.....All to be told Wenesday at 2:30 pm that our bird won't be here....
When I lived in Boston, I was a member of the Chef's Collaborative, and am still a supporter of sustainable farming. This is one farm that I wouldn't ever recomend or give business to again.
Now I'm stuck having to go Turkey shopping the day before Thanksgiving between busy shifts for a bird that will probably be less than we expected. Thanks for the timely heads up K&M...I could have secured a decent turkey while I was shopping on my only day off this lastweek.. Bravo
Comments on this Review:
ken corrao says: (Nov 28, 2008)
I understand that you are upset ,but be assurred your order went out on time and ups rescheduled the del time with the farm having know knowledge it. Ken
ken corrao says: (Oct 4, 2009)
K&M is sorry that your turkey did not arrive on time , we tried everything in our powers to make this happen . the turkey was shipped out 2nd day air from ups and for some strange reason ups changed the delivery date after the turkey was shipped. It was totally out of our control , and by the time we new about it it was to late . Understandable that you are upset. We are truly sorry for this mishap . Sincerlely Ken K&M Farm
Non-existent customer service
By: Susan Garlinghouse (Jul 11, 2008)
I placed an online order for eggs and chicken and received a prompt email confirming that my order had been received and shipped. Two and a half weeks later, nothing had arrived and I sent multiple very polite emails asking for tracking information or some sort of a status update, with no response whatsoever. I finally contacted Local Harvest directly, they investigated (promptly and courteously) and said the farm had delayed shipping because of hot weather. Fine, but how about some timely communication from K&M to that effect? Don't accept and confirm my order, charge my credit card, tell me it's on the way and then just dust yourself off and walk away from the whole thing. Unavoidable delays are one thing---a total lack of service and common courtesy is another. Very disappointing, I won't send my business their way again. I rated them one star because the website says I have to assign something, but frankly, they didn't even earn that.
Chicken that tastes like chicken!
By: Dianne Pacheco (Jun 22, 2008)
The chicken is delicious. It has real chicken flavor. Usually the kids complain when we have chicken, but tonight they all had seconds. My ten year old said "I won't complain about chicken if you keep serving this type!"
We will definitely be ordering again.