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Decent service...Ok Produce
By: Henry Bramlet (Aug 10, 2009)
We have been using this service all summer and I would describe the experience as "Moderate Satisfaction",. SERVICE: Our food always arrived on time and as expected, which is the most important. However dealing with the organization is through email and PDF documents, which isn't as "online" as I've come to expect these days. They send weekly newsletters to tell you what you are receiving. We found that these newsletters were occasionally sent late and have been inaccurate a couple times (for instance, they say you'll be receiving tomatoes but none in the box). PRODUCE: Again, I'm moderately satisfied here. There isn't as much variety as I would have expected. There are certain greens that last for several (3 or 4) shipments. We were getting tired of Chard and mizuna. But they still managed to add a good mix in each box. Quality of the produce is also mixed. Strawberries were quite possibly the best berries I've ever had. On the other hand, many of the greens were low yield (i.e. by the time you cut away the stem, you didn't have anything left) and/or heavily bug-eaten. I'm not talking one or two holes here...I mean that I would be ashamed to put it on a plate in front of guests, it was so bad. It is possible that I've been spoiled by supermarket produce. However even the organic produce at these places seems better quality with regards to the greens. Nevertheless, the food was still good, and we have signed up for a second quarter of service. Please note that I don't consider 3 stars a "bad" rating. As I said, we've signed up for a second round.
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Henry Bramlet says: (Sep 30, 2009)
My wife was recently contacted by the TM staff, who had read this review online. They were polite, responsive and seemed genuinely interested in fixing anything that did not delight me. This is #1, A+++ service, and they should be commended.
We are currently on our second season of produce, and I have not had any problems with the quality of the produce. It looks like they are putting still more focus on quality. Good for them.
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Great Produce
By: allison burgueno (Mar 21, 2009)
We ordered the weekly trial and I'm going to start a regular service. Their produce was wonderful, seasonal and fresh. Pickup was near my home and even the newsletter is quite informative and helpful!
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Great!
By: Jennifer (Jan 25, 2009)
I subscribed for one winter season. The food was wonderful, I always felt like I got a good amount. In the winter we got a lot of greens, beets, cabbage, garlic, carrots, diakon, radishes, etc. Moving towards spring we did get strawberries a couple of times. And once we got a very large jar of honey. Very yummy and easily a $15 or more jar. For a family of two getting the box every other week was plenty. There was a lot of food. Everything was fresh and nothing ever looked wilted. The only reason I didn't give 5 stars was being the management sometimes seemed a little disorganized. I think they always knew what they were doing but didn't pass that information on to the subscribers. For example, I had to email them to hear back about whether I was confirmed to have a box when the season started, they never sent out a confirmation email, or phone call. Everything was ready to go, I just didn't know that. But they were very nice and helpful when I contacted them. The food is great and the boxes were always ready and waiting when I went to pick them up. I would subscribe again.
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Average Review:
3 reviews
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