Reviews for: White Oak Valley Farm

Average Review:

5 reviews



Unreliable
By: Sam    (May 30, 2016)

I ordered some seeds from White Oak Valley Farm. The day after I placed my order, I received an e-mail saying that they had shipped my seeds. Well, after many days, I still hadn't received my seeds. So, I sent them an e-mail asking if they had tracked the package. They never responded. A couple of days later, I left them a phone message too. Again, absolutely no response. Then I contacted LocalHarvest, and they said that the farm didn't respond to their message either. In fact, LocalHarvest even offered to refund my money.

Well, it turns out that this farm actually shipped my seeds NINE days later than they said they did in their "your product has been shipped" e-mail. Anyway, this farm is dishonest and completely unreliable. I will never order from them again, and I advise others to shop elsewhere.

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Rachel Otto says:    (Jul 13, 2016)

We apologize for the difficulty you had communicating with us regarding your seed order. Due to several technical issues with our email and message services, we did not receive many emails and voicemails that some customers left for us over a 3 week period. We were not even aware that we were not receiving the messages until several weeks later. The issues have since been resolved and we are doing our best to always promptly reply to all messages. For the easiest way to get in touch with us, please send us an email. We are a small family farm and for most of the year, there is rarely anyone around to answer the phone. We are at local farmers markets or out in the fields each day from early morning until late in the evening when it is too late to return calls. If you do not receive a reply back from us via email within 48 hours, feel free to give us a call and leave a message with your email address included. We check messages late at night and are able to respond to you via email much more promptly than by phone call. We always do our best to ship all orders out promptly. However, during the peak ordering season of Feb-May, we occasionally get a bit behind on filling orders and there can be a delay of a week or so from the time you receive notification that your order has processed to the date we actually ship out your order. We apologize again for the unpleasant experience you had regarding your order and communicating with us. We appreciate you choosing to purchase seeds from us and hope that in the future, you will give us another chance to supply you with quality seeds and timely communications regarding your order.



Quality seed purchase
By: Mike Casey    (Sep 3, 2014)

Last winter I purchased an assortment of tomato seeds and the hot paprika seeds. My order was shipped promptly and 2 free packs of seeds were included. I also purchased seeds from 2 other company's that I've been dealing with for years. The seeds from White Oak had the highest germination rate and were the most uniform growing and best testing of the 12 varieties I grew this year. In addition, the free pack of Barnes Mountain Orange seeds are now my new favorite variety. It was the best tasting and heaviest producer. The plants were loaded with 1LB plus tomatoes.

The Paprika was also a heavy yielder that produced a delicious pepper that's been great for roasting and dried paprika.

I highly recommend White Oak Valley Farms and thank them for there quality of seeds.

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Rachel Otto says:    (Jul 13, 2016)

Thanks so much for taking the time to share your review! We are happy to hear that you have had good success with our seeds and that you enjoy our varieties as much as we do! Barnes Mountain Orange heirloom tomato is one of our top favorites as well. We wish you much continued success in your future gardening endeavors! Thanks for choosing to purchase your seeds from our family farm!



We love your Tennessee Spinner Gourds!
By: Kevin & Debra Boline    (Oct 4, 2012)

We received our Tennessee Spinner Gourds in the mail today. We appreciated your prompt shipping and excellent packing of our order. They all arrived in perfect condition and we just love them! We want to thank Rachel and her family for offering them on Local Harvest and we look forward to doing more business with you in the future! Take Care, Kevin & Debra, Salem, Oregon

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Rachel Otto says:    (Mar 18, 2013)

Thanks so much for the kind words! We are glad that you are satisfied with your gourd purchase! Thank you for your business!



Mule Team tomato seed order
By: TOM A. THOMAS    (Jan 28, 2011)

WOW ! I received my order of Mule Team OP Heirloom Tomato Seeds. They were well packed and mailed fast to my home. I cant wait to see the fine plants and tomato crop i will grow. A BIG thank you to Rachel and family at White Oak Valley Farm

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Wonderful
By: Katie Lane    (Aug 9, 2010)

It has an amazing varity of flavors.

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