LocalHarvest Catalog Policies and FAQ
The LocalHarvest catalog is an online alternative for buying from family farms
Welcome to our online catalog. LocalHarvest's mission is to connect people looking for good food with the farmers who produce it. We encourage shopping locally with farms and at the farmers' market; however, when it is not possible to buy locally, you can still support a small family farm by buying from them online. You'll receive high quality good food, herbal products, fibers, and much more.
The LocalHarvest store is full of wonderful products grown and created by our farm directory members. By purchasing through our catalog, you are supporting both the farm and the mission of LocalHarvest.
Policies and FAQ
- Refund Policy
- CSA Subscriptions
- Can I make a local purchase through the LocalHarvest catalog?
- Shipping Methods and Timeline
- Where is my order shipping from?
- How long does it take to receive my order?
- Can I request a specific delivery date or expedite my order?
- My order hasn't arrived. Who do I contact?
- Gift Orders
- Gift Certificates
- AVS mismatch and declined orders
- Returns and Refunds
- My order arrived damaged. What should I do?
- How do I request a refund?
- Where do I send my return?
- Is the shipping charge included in the refund?
- How long does it take to process my refund?
LocalHarvest Guarantee & Refund Policy
With the exception of CSA Subscriptions, (see below) LocalHarvest.org unconditionally guarantees the quality of the products sold on our Web site. If you are not completely satisfied with the quality of our members' products or if you find that your order contains an item you did not order, please contact the vendor listed on your invoice and return the item within 15 days of your delivery.
Within 15 days of delivery, you may return any product purchased from LocalHarvest.org for full credit, provided that the item is returned in saleable condition, including damage from cigarette smoke or other strong odors. Please include the following in your package: unopened items you are returning in the original packaging, original (or adequate) packing material to ensure the item's safe arrival, and the sales invoice with the items and prices circled. Please note that we can process returns and refunds only for items purchased on LocalHarvest.org.
Please write the reason for your return on the back of your invoice. For your protection, please use UPS or Insured Parcel Post for shipment.
While we are proud to guarantee our members' products, we cannot guarantee products that are lost or spoiled due to inaccurate or out-of-date shipping addresses provided to us. Please... double-check all addresses for clarity and accuracy.
The spirit of a CSA subscription is for the subscriber to buy a share of a farm's products for a particular season. This means that you as the shareholder will share with the farmer in both the bounty and the risks associated with farming. If you are not satisfied with your CSA subscription, you can cancel at any time before the first two weeks after your first delivery are over. The farmer will refund you with the unused portion of your subscription.
Can I make a local purchase through the LocalHarvest catalog?
Yes - some products are available "for local pick up and delivery only". These include CSA shares, meats, eggs and other products available only direct from the farm. To search for products in your area, go to the "Local Foods" category and enter your zipcode. You can use the "search" box to search for specific products, such as "eggs". Here is an example:
Pick up or delivery will be arranged direct with the farm. After you place your order, the farm or business will contact you about pick up time and location, or about the delivery schedule.
Shipping Methods and Timeline
Orders placed on LocalHarvest are shipped direct from the farm / vendor to you. Shipping methods, cost and timeline vary according to the farm you order from. If you order from more than one farm, separate shipping charges will apply to each 'sub-order'.
You will receive both an order confirmation email and shipping confirmation email from LocalHarvest. Once your order is confirmed and shipped by the farm, the transaction is finalized and charged to your card.
If you have any questions about the product you purchased, method of shipping or shipping timeline, it is best to contact the vendor directly. You can find the vendor's contact information on the invoice enclosed with your package, or in your order confirmation email.
If you are having trouble contacting the vendor, please email the LocalHarvest webmaster at firstname.lastname@example.org, and include your order number, item purchased, and the farm name, if you know it.
Where is my order shipping from?
Your order will be shipping direct from the farm / vendor. Our members are located throughout the country. The farm name is listed along with the product on your Shopping Basket page:
How long does it take to receive my order?
Most orders take 1-3 days to confirm, and 5-7 days shipping time. Perishable products usually take 2-3 days shipping time. Some seasonally available items, like eggs, fruits or meats are not always available for immediate shipment.
If you have a particular timeline, please contact the vendor directly to find out if they can ship by a certain date.
Can I request a specific delivery date or expedite my order?
Because orders through LocalHarvest are shipped from the farm / vendor, you will need to contact the vendor directly to make a special request on a delivery date. Most LocalHarvest vendors are small farms and businesses that require advance notice on shipping timelines.
My order hasn't arrived. Who do I contact?
If your order hasn't arrived within the usual timeline (see "how long does it take to receive my order?), please contact the vendor to let them know. Occasionally orders are mis-delivered or damaged during shipment, or the package is lost. You can arrange with the vendor to have the item resent or refunded.
Our system will allow you to shop for products for yourself and for gifts to others, for delivery at a different shipping address.
To place a gift order, select the product you want to purchase, and use the "ship to" drop-down menu to create a new name (the default is "ship to me"):
The new name will be recorded along with the product, and later you can enter the complete shipping address for that person. Separate shipping charges will apply to separate address delivery.
Gift certificates are good for purchases through our online catalog. This excludes members of the general directory who do not participate in the catalog.
Our gift certificates are sent by email, and the recipient will receive a gift code that can be redeemed on the Shipping Information page at checkout:
AVS mismatch and declined orders
Occasionally an order may be declined, or our system may detect an AVS mismatch (billing address discrepancy) after you enter your credit card information. We are unable to process orders that receive a decline or AVS mismatch, either online or by phone.
When an order is declined, an electronic transaction request will post to your bank. You may see this transaction on your online banking records for a short period of time. This is not an actual charge and will disappear within 1-3 days.
Returns and refunds
In the event that you are not satisfied with the product you purchased, please contact the vendor to let them know that you'd like a refund, and the reason for requesting the refund. The vendor's contact information is found on your order confirmation email and on the invoice enclosed with your purchase. Send your return to the vendor, at the address listed on your order invoice.
My order arrived damaged. What should I do?
If your order should arrive damaged, please contact the vendor to request either a refund or a resend of the product. If there is a problem with delivery to your address, or the item is perishable and cannot be shipped during certain seasonal temperatures, the order will be refunded in full.
How do I request a refund?
If you are not satisfied with the product you purchased, please contact the vendor to let them know that you'd like a refund, and the reason for refund. The vendor's contact information is found on your order confirmation email and on the invoice enclosed with your purchase.
Where do I send my return?
Send your return to the vendor at the address listed on your order invoice. If you have questions about returning your order, please contact the vendor before sending your products.
Is the shipping charge included in the refund?
If the refund is due to damage or loss of the package, both the cost of the product and the shipping will be refunded.
If the refund is due to customer dissatisfaction with the product, the refund is for the cost of the product and does not include the cost of shipping. The customer is responsible for return shipping when returning the product to the farm / vendor.
How long does it take to process my refund?
Refunds are processed through LocalHarvest shortly after we are notified. Refunds usually appear on your online banking records 1-4 days after the refund date. The transaction record will state that the refund is from "LocalHarvest, Inc".