The LocalHarvest Guarantee
With the exception of CSA Subscriptions, (see below) LocalHarvest.org unconditionally guarantees the quality of the products sold on our Web site. If you are not completely satisfied with the quality of our members' products or if you find that your order contains an item you did not order, please contact the vendor listed on your invoice and return the item within 15 days of your delivery.
Within 15 days of delivery, you may return any product purchased from LocalHarvest.org for full credit, provided that the item is returned in saleable condition, including damage from cigarette smoke or other strong odors. Please include the following in your package: unopened items you are returning in the original packaging, original (or adequate) packing material to ensure the item's safe arrival, and the sales invoice with the items and prices circled. Please note that we can process returns and refunds only for items purchased on LocalHarvest.org.
Please write the reason for your return on the back of your invoice. For your protection, please use UPS or Insured Parcel Post for shipment.
While we are proud to guarantee our members' products, we cannot guarantee products that are lost or spoiled due to inaccurate or out-of-date shipping addresses provided to us. Please... double-check all addresses for clarity and accuracy.
The spirit of a CSA subscription is for the subscriber to buy a share of a farm's products for a particular season. This means that you as the shareholder will share with the farmer in both the bounty and the risks associated with farming. If you are not satisfied with your CSA subscription, you can cancel at any time before the first two weeks after your first delivery are over. The farmer will refund you with the unused portion of your subscription.
The above guarantee does not apply to live animals.
We guarantee all livestock sold on LocalHarvest to be healthy and free from genetic defect. We will replace any animal who is deemed otherwise by a qualified veterinarian, or refund its cost. This guarantee is good for 24 hours after the animal has been delivered to the buyer, and excludes any injury suffered by the animal while in possession of the buyer or their representatives.