Not Worth It
By: Carolyn Kuzontkoski (Mar 29, 2013)
I really wanted to like this group, but I had such a terrible experience I feel compelled to warn others about it.
We tried things out for a year with monthly meat packs as well as produce and milk deliveries. The meat packs were okay but often the meat was not labeled and several of the items were not good. We gave away most of the sausage because we thought it was so bad. The vegetables and fruit often went bad the next day and arrived to us looking wilted.
My biggest concern is regarding the customer service. They do not have a good method to track your purchases online. Firstly, I updated my email address months ago, and they claimed that I was sent emails leading me to believe that they never updated their records. When asked to produce the emails that supposedly had been sent to me, they conveniently never responded.
We had a discrepancy about a delivery. I never received it and they claimed that they tried to get in touch with me, but they could not produce the email nor would they confirm when they called, the number they called, etc. When I called them, they told me I would receive a refund. After weeks of waiting and nothing, I contacted them again. This time they told me I would only receive a partial refund. This partial refund had not been processed either. Apparently, they were hoping I would forget about it.
It seems like a bad practice that they would tell me one thing originally, and then wait until I follow up weeks later to tell me that the situation had changed.
In addition, they do not provide methods that you can check the status of your order. If you cancel, you receive no confirmation, nor do you see it reflected anywhere.
Earlier in September, when I tried to cancel the "Dinner for 2". I received no confirmation and had to send two emails before I received a response that my order had been cancelled.
Even after they told me I would only receive a partial credit, I needed to follow up with them AGAIN before getting a credit finally several more weeks later.
If you're like me, you probably don't have time to mess around with a company that doesn't know how to run a business and that overcharges for a sub-par product.
Comments on this Review:
Farmers' Fresh CSA says: (Mar 15, 2016)
Just noted this review and it goes to show that we do not always get credit for the efforts we put forth to get local food out there. In this case we had a husband and wife that were not on the same page. Although there were no complaints about the food for the 2 YEARS that they had received our CSA packages there were issues with their untimely pick-up. We made special efforts in their case to make sure that the packages would be picked - calling and emailing the day before the packages would be delivered. On the last delivery I received a phone call 3 days after it had been delivered requesting a refund as they did not want the packages anymore! After being questioned we did forward copies of our attempts to make contact with the one who had initiated the order - the husband. The orders had been set up on our auto-renewal basis. The option to opt out is always available however we need to be told and this did not happen. We had to throw away 10# of meat because of this. Being a small operation that has a very small mark-up - this cost us dearly and makes it difficult to provide a local CSA delivery service when it costs $75 when someone forgets to pick up their box. We offered a partial refund to help appease the situation although I am not sure that we did anything wrong. No we cannot afford to add fancy tracking services on-line but a simple returned phone call or email was all we needed.