Terrible Customer Interaction
By: Lisa Smith (Aug 29, 2016)
I went to the deli to have a sandwich made. I asked for half a sandwich. The woman said "We don't serve the hot panini's anymore". I said "So, can I get a half sandwich". She said, "No, like I said we don't serve panini's anymore". Finally, I said, "Um! I am not sure why you keep saying "Panini", I don't want a panini". Her response very snotty - "Good, because we don't have those anymore"!!! By the time I finally got through to her that I wanted a "half" sandwich and not a "hot" sandwich, I felt so frustrated, insulted and disrespected by this "customer service deli clerk's" terrible attitude that I didn't want to shop there anymore. Not only that, she has all this stuff in her face, big rings hanging out of her nose, etc. It made me sick thinking she was making my food with this stuff hanging out of her nose. She is abrupt, rude and doesn't seem to realize that the only reason she has a paycheck coming in is because of people like me, THE CUSTOMER!!!
Comments on this Review:
says: (Jan 2, 2017)
Hi Lisa, We apologize for your experience at LifeSource Deli. We strive for good customer service in all parts of the store, and it is disappointing to hear that we let you down. If you are willing to give us another chance, we would like to offer you something for your trouble. Please come to the customer service desk and let us make it right. -LifeSource
Matt Trickey says: (May 12, 2018)
I don't usually get the sandwiches, I like the pizza! Goes great with my beer! There have been a few times where I ordered a sandwich, and the staff were super pleasant to me. They even included a dill pickle slice and chips for free. Of course, I always get a whole sandwich because I am a hungry man. I never saw anyone with anything on their face besides their nose. I guess I must be the lucky one!