Reviews for: Wolf Creek Family Farm
We were pleased with NV Ranch services - their pick-up locations (many to pick from) fit our schedules, their prices are fair, the communication from them is what I was looking for, and after our first share, we were SUPER pleased. They continue to supply us with GREAT organic foods; this week, our box was loaded! Each visit they are friendly and full of information if we inquire.
I would recommend this organic farmer for sure!
Thanks NV Ranch for meeting our expectations our 1st year in MO!
I also purchased a meat share from NV ranch. Again, their contract promised chicken, pork, and beef enough to feed a family of four. I eat a lot of chicken and I only received chicken 1 time in the form of skinned chicken legs (which are nearly impossible to cook well). One of the steaks I grilled and had to throw away because it tasted like the meat was bad.
Overall, I was very dissapointed with this CSA. I know it was their first year, but I expected them to at least live up to their contract. Next year I will take the money I spent on this and buy the things I really want from the farmer's market.
Comment
We appreciate the comment and always strive to live up to our customers expectations and would have liked to have known about any dissatisfaction during the season rather than after the season ended. We indicate in our program information that the early and late months will be mostly leafy greens, as that is what grows in this area during the spring and fall. We try to provide a good variety across our 6 month CSA season. The summer months we did provide many tomatoes, zucchini, peppers, cucumbers, etc. As for the meat share, we had a serious problem with predators this year that destroyed nearly 85% of our flock so our supply of chicken was very low. We communicated this to our shareholders and made sure they received additional pork and beef instead. As far as having 'bad' meat, this should have been brought to our attention IMMEDIATELY. There should be no reason for this as all of our meat is immediately quick frozen after butchering. This problem would have been investigated and resolved; this is the first such complaint we've heard about any of our meat products. We have many repeat customers that come back to us over and over again because of the quality of our meats. Part of joining a CSA is partnering with the farmer and sharing in both the bounties and the problems that occur. With flooding knocking out much of the early harvests and other challenges this year, we did our best to make up for it and tried to always be sure our customers knew what was going on. We're very sorry to hear that someone was less than satisfied. 2008 may have been our first year running a CSA but not our first year farming and hope that this reviewers first experience will not sway them from trying a CSA again in the future. We believe CSAs are a viable way to support local farmers as well as providing your family with healthy foods grown in a sustainable manner.
Comment
You sound like you are very familiar with the farm. How do you know that if someone had complained about the meat that someone would have made it right? Also, in the beginning I loved getting the updates and recipes with each delivery, however, these stopped after about a month. Just like the website and blog, I found this well-meant attempt at customer satisfaction to be below expectation. The web site said that it would be updated every week with the harvest to expect so that I could plan my meals, but this was not updated either. Besides, if someone had asked me just once about the quality of the food I was being given every week, I would have been happy to tell them I was unhappy. Unfortunately, the people distributing the food seemed more interested in visiting with the other vendors at the markets than in the satisfaction of the customer.