Yes we ship over 30 different berries to your door frozen year around. We guarantee them to arrive in great condition.
This customer was unhappy because the lingonberries did not taste sweet like the pomegranate arils she had purchased from us that she loved. Berries all have different flavors so yes in terms of flavor lingonberries are very different and our description specifically describes this. We tried calling the customer but she was unwilling to listen to our suggestions. She forgot to mention that i also gave her an $80 refund as we do our best to take care of our customers.
This customer had ordered pomegranate from us and loved them. she then ordered other berries and thought they were too tart. (not even ordered through your site). our descriptions obviously state the berries are tart. I called her and she was unwilling to listen to anything. all she said was "they are not sweet like the pomegranate." yes, not all fruit tastes like pomegranate. i dont feel the negative review should be allowed from this customer who didnt even order the fruit from your site nor look at descriptions.
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yes they ship them frozen and when you get them they will be frozen. They use dry ice to keep them frozen.