Reviews for: Heirloom Acres Seeds

I placed two orders on February 17th, 2013 totaling $ 327.00, for vegetables, herbs, and flowers. February 26th, both checks cleared our bank account. We received one email on March 6th, confirming one of the orders.

After numerous faxes, phone calls, and emails, we finally received a confirmation email on April 2nd, that they had found my orders and were working on them.

Since then we have made many attempts to contact them. They hide behind the fax machine and email. As of May 24th, we have not received our orders or a refund.

They provide Zero Customer Service.

After finding Dave's Garden site and seeing 63 negative reviews of Heirloom Acres Seeds, I would highly recommend not ordering from them.

After a little research, I found Heirloom Acres Seeds had made it on to local TV with a message from the BBB for their Bad Business Practices.

On the Better Business Bureau website, they have a (F) rating, and 33 unresolved complaints.

The Missouri Attorney General has many complaints as well.

They have duped many out of their money, and they cause heartache with their lack of concern for people who order from them.

Do yourself a favor; do not order from them. Go with a reputable vendor.

I ordered from this company, and I STRONGLY suggest no one else does. I figured since I lived in the same state that the seeds would get there in a reasonable amount of time. 2 weeks go by, and no order. I called because I was moving and they said they "Forgot to fill my order". So they updated the new address to send to and I thought all was good to go. Nope. Called about 2 more weeks later and they again, "Forgot to fill my order" because someone "Lost my order". Like the other person said... they took the money right way, but can't ship worth a damn.

I was assured (again) that it would be filled and sent out. Still... nothing. Called a week later, they said it would be sent out the next day (again) but now 3/4 of my order was on backorder. So I told them to refund that portion and just get the rest sent out. I called later in the week and they said "Yes, it was shipped yesterday". Great... except they called me today and said they got my address wrong and had to get the right one from me to send out my order. WHAT??? I thought it was shipped YESTERDAY (that was last week)... nope.

When I mentioned that the refund amount didn't make it back to my paypal account, they said it was "marked as refunded in their system, but someone forgot to do it". I finally got my refund today, now let's see if the seeds actually make it here. They were rude when I complained about the lack of service and the fact that they wasted a great deal of my planting time. There was no trying to make it right... just a snotty, "Well all I can do is say I'm sorry good luck finding your seeds somewhere else."

I WOULD NEVER recommend this company to anyone. You're better off planting the money and wishing for a money tree, because this company does not deliver... literally. Worst customer service, and unprofessional. Run, don't walk... to any other seed company but this one. Shop at your own risk!!