No effort is made to orient new members and questions emailed to the farmer often go unanswered. I'm sure communication seems adequate to long-standing members, but I found what emails I did receive when the season began to be quite confusing. Farmer Balliett didn't encourage questions (probably unintentionally) by often remarking in his broadcast emails how behind he was in his work and so couldn't write more.
As for variety, this year (2008) was decidedly lacking in it. Shares always included leafy greens (lettuces, chard, asian cabbages), tons of garlic and a couple-three banana peppers, but little else. I can count on one hand - with fingers to spare - the number of cucumbers we received this summer. Same for large slicing tomatoes. If you want salad fixings, this isn't the CSA for you.
Perhaps 2008 has been a bad year for Fresh & Local, but I believe the focus of this farm is on leafy greens and the "Products/Crops" checklist for this CSA is misleading.