By: Thornbury CSA Member
(Oct 18, 2009)
If I could give Thornbury Farms zero (0) stars I would. Thornbury Farms falsely advertises their CSA. They promise upwards of 40 vegetables, but have delivered just a few. The produce is consistently extremely tiny (e.g. eggplant the size of a tennis ball and 2 inch carrots), Much (but certainly not all) of the produce is put out rotten. If you arrive late in the day, you get leftovers. However, the worst thing about them is their customer service. It is non-existent. Once they collect your money (in advance), they couldn't care less about you. They don't bother to communicate with their shareholders except for once a week when they send an email that states the same thing, "We hope you are enjoying your lovely vegetables". The problem is, there are no vegetables to speak of. Each week my pickup can fit into a lunch bag. A typical pickup includes 1 banana pepper, 1 dwarf eggplant, 3 oz. of rubbery spinach, 1 squash, 1 sprig of wilted parsley, and 4 ears of corn. During peak season you might get 4 or 5 bell peppers the size of a tennis ball and several squash. From September forward, I picked up my produce then drove immediately to another farm to purchase produce for the upcoming week. After spending about $35 per week for Thornbury which is the approximate share cost, I would have to go elsewhere for broccoli, peppers, onions, lettuce, and pretty much everything else and spend another $30. They never email to explain why the produce is so poor. Instead, they pretend that you are getting an abundance of the best produce on earth. They are in complete denial, and they just don't care about you as a customer. The first time I emailed them to ask what is happening, I received a reply several days later that thanked me for my interest in the 2010 season. Several weeks later when I emailed again to get some answers, they replied that they can't please everyone! Stay far away from this farm or you will regret it. There are many other CSAs in the area that produce an abundance of top quality organic produce. CSAs that genuinely care about you, the customer who is helping to fund them.
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