Heirloom Italy A P Marrone Farm

Horrible CSA experience

By: Danielle Endler (Jun 24, 2010)

My husband and I were very excited to join our first CSA, but unfortunately we have been disappointed beyond belief with the quality of vegetables that we have received in addition to the treatment received from the owners. When I filed a complaint with the owners, I was basically called a liar because I was the only who had complained about the quality of vegetables and since that original email correspondence, I have not received answers to my emails. The week after my initial complaint, the quality increased, but it was still worse than other produce available at the Farmer's Market. This past week was the absolute worse. The broccoli that we received was rotten on the inside, the collard greens had bug larvae on them, and the majority of the tomatoes had mold and brown spots on them. My advice would be not to sign up for a CSA with this Farm. You are better off going to the Farmer's Market and picking your own produce than relying on the produce from this Farm.

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arthur marrone ( Sep 30, 2010 )

This was disputed, and found to be a wrongful dispute, in our favor! I do hope no one deterred from getting a subscription! Thanks, Heirloom Italy

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arthur marrone ( Sep 17, 2010 )

Ms. Endler recieved quite a few boxes from her subscription, and then the complaints started. We gave Ms. Endler pounds upon pounds of free vegetables, trying to please her. We even STOPPED delivering to her, and asked her to come directly to the farmer's market, and pick the vegetables up herself, so she could see, AT THAT MOMENT, exactly how great of produce she was getting. Week after, her husband was picking this produce up, ACCEPTING IT AND TAKING IT HOME, and then however many days later, we would get an email saying she was unhappy. She cancelled her subscirption, asking for the entire amount back. She recieved boxes and boxes of free produce that she HAD BEEN HAPPY WITH AND SAID SO, and still decided she was not going to pay for ANYTHING. This review is SO upsetting. Our customers are THRILLED with the produce they recieve, most of which has already exclaimed how they will be back next year. I realize we cannot please everyone, but to say that our produce and our CSA is horrible is simply not the truth, and I told Ms. Endler this. We have poured our hearts into this business, not to have an unpleasable lady bash us where our future customers come from. She is not even a localharvest member, but wanted to make sure her opinion was somewhere out there, so there it is. Please feel free to contact us with any questions or concerns, and we are more than happy to talk to you directly at (304) 725-2347

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Katie caldwell ( Jun 26, 2010 )

Bugs and imperfections are found on plants not treated with harmful chemicals. Wash the produce, cut off the imperfections and enjoy the food knowing that it is much better for you that a superficial looking veggie.