By: ms. chak
(Mar 27, 2011)
I ordered honeybelles in January. I received 6 rotten honeybelles out of 24 (unacceptable percentage) and all oranges were small. The owner emailed and said the rotten ones would be replaced but after three months, I have not received anything. I have no intention of doing any further business with this company and would not recommend them to anyone else. There are several producers of high quality fruit in Florida, and based on my experience, this is not one.
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Well, sometimes no matter how hard you try, things just go bad. This is one of those situations. The reviewer had contacted us with the complaint about the quality of the fruit. There had been a delivery issue, so some of the fruit spoiled. Time is an enemy when shipping perishable produce, so if there is a glitch, the results are rarely good. That's what happened in this case. I (Pete) replied to her report that we would ship a replacement immediately, which is the standard response under our 100% satisfaction guarantee. It was a busy time, and I guess I neglected to email a copy of the response to Karen, so the replacement order didn't get entered into our shipping software. The consequence was a 3-month wait for a box that never arrived, and an unhappy customer. The excuse -- none. I just messed up, and for that, I sincerely apologize. This doesn't happen very often. In fact, I can't think of another time we had this situation -- normally we're pretty good with handling all the information. As far as the fruit, we've shipped thousands of packages to our Local Harvest customers this year, the vast majority of which arrived in good condition. I guess those folks are too busy eating oranges to post a report! For those 1-2% of packages that have arrival issues, we always ship a replacement with our apologies. And that's exactly what we're going to do in this case, now that we've discovered our error. It may be like closing the barn door after the horse has run off, but that's our policy, and that's what we're going to do. So, we hope that you enjoy the fruit when it finally arrives, and again, please accept our most sincere apology for our error. You clearly deserve one. Pete Spyke Owner