I posted this review right after Thanksgiving and was contacted shortly afterwards by Ayrshire Farms. Very nice email communications with promises that the Meat Plant Manager would contact me and help to reach some sort of resolution for this problem. They have my email and phone number (as requested), but once I removed the negative review from this site, all communication from the farm stopped. Needless to say, I have not heard from either the Meat Plant Manager nor from the web manager again, and I feel that the problem (from my side) was not resolved.