By: Mrs. Hart
(Apr 7, 2012)
The worst CSA I have ever joined. charged $50 just to sign up, who does that? Terrible quality quantity and variety. Got delievery 3 weeks and cancelled. Asked for refund and no reply whatsoever. spent a total of $300 for really bad quality vegetables. Most vegetables were over ripe, brussels sprouts were bitter, radishes spongy, and the rest was the same each week. Cabbage, Beets and lettuce. Poor variety. quantity of vegetables were extremely small and was not worth the 40 mile drive to even pick them up. Not real happy about giving them $300. Don't think this CSA knows what a real CSA is supposed to be. It's a total shame as I loved being a CSA member in the past. Guess I picked the wrong one this time.
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Wow, what a harsh review of our CSA! This woman cancelled her membership after joining mid-season and after I went out of my way to create a new delivery location to accommodate her since she lived so far from San Antonio and our regular delivery locations. She waited to do so (after business hours and via email) until hours before her 4th delivery, which was scheduled for Thursday morning prior to Easter weekend. Even knowing that we had altered our delivery schedule so as to take that weekend off, rather than waiting for my reply (see attached), which I wrote to her on my return to the office on Wednesday, she posted this ugly review. I refunded her remaining weeks and am offended that she questions MY ethics and slanders my product. Our shares during her tenure with us included between 10 and 12 different types of vegetables and herbs which included selections from the following: red cabbage, green cabbage, turnips with fresh greens, red beets with fresh greens, yellow beets with fresh greens, collard greens, swiss chard, rainbow chard, spring onions, black seeded simpson lettuce, red lettuce, spinach, radish, brussels sprouts, cilantro, rosemary & Italian parsley. Unfortunately, there are people who you will never satisfy and, in business, we all encounter them. I am only sorry that I am forced to defend myself against someone who doesn't herself understand that there are many different types of CSAs, here and around the country, and just because she didn't find one exactly like the one she had joined before, she was dissatisfied with ours. I welcome anyone to come by one of our farmers market booths to see what our weekly shares contain. Take a look at the freshness and quality of our product and judge for yourself whether this is the kind of CSA you would enjoy being a part of. I can assure you that this review is unwarranted and untrue. From: Cheryl Ludwick Sent: Wednesday, April 11, 2012 6:34 PM RE: Easter Weekend CSA Pickup Lisa, My apologies for not responding sooner. I really did take the weekend off and am just now catching back up on email, etc. I am very sorry that you were disappointed in your share. Most of my members are overwhelmed with the quantity of produce and we are often asked for smaller shares. That there was not enough to meet your needs is regrettable. I'm sorry, too, that you felt the quality of our produce was not to your standards. I work very hard to provide you with product that is straight from the field and as fresh and flavorful as possible. I am left to wonder whether you had problems keeping them thus or if your dissatisfaction with our quality was based on something else. As to the variety, I can understand that you might be disappointed to receive duplicate items each week and although I try to plan our harvest to keep the shares varied, sometimes we are overwhelmed with the same crop for several weeks and must harvest it or lose its use altogether. It is a shame that you missed our broccoli and cauliflower which tapped out shortly before you joined and our late tomatoes (which we had into December). I should be able to get your refund out to you tomorrow. If you would be so kind as to share with me what your expectations were and how we failed to meet them so that I may serve my remaining customers better, I would appreciate your constructive criticism or suggestions. Again, I'm sorry that we were unable to meet your needs. Sincerely, Cheryl Ludwick -----Original Message----- Sent: Wednesday, April 04, 2012 7:41 PM Re: Easter Weekend CSA Pickup Cheryl, We will not be meeting with you on Thursday at noon this week. Unfortunately we do not feel that your CSA meets The quality and quantity and variety of what a true CSA is. We would appreciate any refund if you feel so inclined. Thank you and best of luck in your buisness. Hartmans ---- "Ludwick wrote: > Dear CSA Members, > Both Quarry Farmers and Ranchers Market and Legacy Outdoor Market are > closed on Easter Sunday (April 8). Koch Ranches has decided to also > close our booth at Pearl Brewery Farmers Market on Saturday, April 7. > > So that we are able to have a family weekend, we are harvesting > earlier in the week next week and asking you to work with us to pick > up your CSA share on Thursday evening between 5 and 7 pm at one of the following locations. > We've tried to select locations that are spaced around San Antonio in > areas that will hopefully be convenient to most of you. If the time > or locations do not work for you, please let us know so that we can > try to make alternate arrangements. Please email me with your preferred pickup location. > Thanks much for your help! > Cheryl > > Alternate pickup locations, Thursday, April 5th, 5-7pm: [locations deleted]