They did occasionally offer to replace items that were not satisfactory, but never fixed their process to get the right quality and quantity to me in the first place. They made it sound like nobody else had problems, but that would mean either I was the only one bringing home a half empty container of fuzzy strawberries, or nobody else cared enough to let them know, or they were lying when they said nobody else was having issues.
I canceled about a month ago, expecting a refund in a reasonable amount of time. No check arrived. I emailed last week to inquire, and was promised the check would be cut Wednesday and mailed Thursday. Still no check almost a week later, and now I'm being told that the check went out "for sure" on Friday (promised dates be damned!) and the delay blamed on the holiday.
Bottom line is using EWTS requires lots of patience and wasted money, and canceling requires even more patience. (I've NEVER had to email a company to trigger a refund check before!) You are better served going to the Farmer's Market and getting nice quality produce while paying for the quantity you actually receive.