Comment
Mr. Dunkelberg, as my wife Cindy responded in a separate email, we deeply apologize for the late arrival of your gift. We have to download all the Local Harvest orders and enter them into our shipping software manually. The person who entered your order was Dick, a very competent and experienced person -- he has owned his own businesses in the past. As it turns out, when he entered your order, he missed typing the "2" in the delivery month, so instead of "12", it was "1", or January, and your package didn't ship before Christmas. When we learned that your recipient didn't receive their gift, we shipped the package the very next Fedex pickup day, which was the 3rd, and it should arrive shortly. Cindy also let you know earlier that we made the choice to schedule a second delivery to your recipient with an upgrade to your original order, and a personal note of apology from us explaining that the late delivery was due to our mistake, and that you had ordered the gift in plenty of time for Christmas. We understand how important it is to represent our customers well with their gift recipients, and our goal is always 100% perfection because that's what you should expect. Unfortunately, in spite of our best effort, with a very small percentage of the total packages we ship, there are problems. Someone like Dick can miss a keystroke, there can be delivery snafus, or any one of many other causes. When things go wrong, we understand that the emotional issues are at the forefront because the desire is to receive a glowing, happy report from your gift recipient. We didn't achieve that for you, and we sincerely apologize. I wish I could go back and hit that "2", but since I can't, we will do everything we can to make it right, so if there's anything further we can do, please just let us know. And, of course, we certainly respect your right to make choices about your gifting in the future. Many thanks. Pete
Comment
The Orange Shop owners did write to apologize for the human error that resulted in the delayed shipment. They also sent an additional shipment to make with a note to the family who was to receive our gift, explaining why it was so late. I appreciate their attentiveness and willingness to go above and beyond to correct the error.