The Orange Shop

By: (Jan 11, 2013)
I had ordered Pages oranges and navel oranges in 2011 as a single delivery. That was the first time Yes, no doubt they were the best oranges I had ever tasted in my life. Very juicy not as many seeds and easier to peel and excellent sweet falvour. I gobbled at least 10 of those on the first day. The full bushel lasted only a week. I ordered a second bushel as it was so good. The second order was equally good too. However, this year I did the monthly plan for 2 shippings and both lots were disappointing. The shipping and handling was not a problem but the oranges this year in Dec 2012 were not even half as good as in 2011. I am not sure whether this was because I made the monthly order for 2 shipments so they did not care if they send "not the so good pages oranges" to me. They certainly were much inferior quality in taste, impossible to peel, not as falavorful and sweet and too many seeds. Also noticed, not all oranges tasted the same so I even wonder whether they were all pages or not. My husband was so disappointed that he told me not order any more oranges from this store. Even the oranges from costco tasted so much better this year and easy to peel and almost seedless. My daughter loved these oranges in 2011 but in 2012r no one even bothers to touch the second bushel that arrived 3 weeks ago. I have to finish them all. Hopefully in the future the quality is maintained as a standard every year. I was hoping to order another bushel in Jan if it was good but currently I am holding it off. I might try one last time next year and if I get another shipment of not as good pages oranges as in 2011, I think I will never order them again at least from this shop. I know I will be craving for the good pages oranges for ever if I get disappointed again, As when they are good, they really are the best.
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Comment
By:
Pete & Cindy Spyke ( Jan 15, 2013 )

Thanks, Jennifer. We should have Pages for another few weeks. As far as customer service, we had a fellow named Fletcher Kelly who started working at The Shop the year I was born, 1951, who we sadly lost this summer at a ripe old age after having worked up through last season. Fletcher was a very wise person, and we listened closely to every snippet of advice he gave us. Fletcher's favorite saying to customers still governs our attitudes and approach -- "This is your place, we just take care of it for you". Even though he's not running the fruit washing machine for the first time in 61 years, Fletcher's philosophy keeps us focused on what's important, as he always said, "every day". Pete

Comment
By:
Jennifer ( Jan 15, 2013 )

Thank you for the tip for specifying preferred size of fruit. I think I'm going to do just that and order another bushel. And I want to say that I really appreciate your dedication to your customer's satisfaction.

Comment
By:
Pete & Cindy Spyke ( Jan 15, 2013 )

Thanks, Jennifer, for your comments. It's always good to hear from our customers. The fruit does vary from year to year, although generally if they're coming off the same trees, they won't be very different. Now, there are differences between big and small fruit, and in general this year's Page crop has a bit larger fruit than last year. Since the larger fruit also tend to have more seeds, it sounds like the main difference between this and last year would be attributable to the size of the fruit. The smaller fruit of any variety also tends to have more sugar and a higher juice content, which would be noticeable if you are squeezing them. So, as a hint, when checking out, there's a comment box. Just specify that you prefer the smaller size fruit, and that's what we'll send. Otherwise, we usually send a mixture of sizes, because preferences vary. Many thanks! Pete

Comment
By:
Jennifer ( Jan 14, 2013 )

Pete and Cindy, I have to comment here and say that I agree with this customer's experience, at least in regards to 2011 (not scheduled deliveries) being of better quality than my 2012 scheduled deliveries. Perhaps just a coincidence. Below is my experience: My first order of Pages oranges in 2011 were absolutely incredible. Because of this, I took advantage of the last year pricing and scheduled a whole bushel to be delivered for both Nov. & Dec. The oranges looked the same though I will say a good portion were slightly larger than I remembered. Personally, I did not buy these to peel and eat, only for juicing as I have dubbed the juice these produce as Nectar from Heaven. I, too, was just a bit disappointed in the quality of the 2012 harvest. As you noted, the larger oranges did have more seeds in comparison to the smaller ones, but overall I think this harvest had more seeds than 2011. I did have a handful of small ones that had no seeds and it was the juice from these that produced the heavenly thick nectar that I had been craving for over a year. Now, typically I do not strain the pulp out of my juice, but for the Pages I make an exception because it distracts from the nectar's thick mouth feel. With that said, this harvest produced a pulpier juice than I remember from last year. Once strained, the juice and sweetness from these oranges can be so thick that it's almost like a concentrate that you dilute with water. In fact, for my 3-year old, I do this because the fruit sugars really get her buzzing since sugar is not a part of her regular diet. Also, when I'm getting low, I dilute with water to stretch it out. Really the taste is still quite orange-y and satisfying. Despite the seeds and pulp, overall, I would say I was satisfied and I will order them again. I just wanted to comment to say that my experience was similar to the original poster. It's hard get consistent harvests and flavors when the weather is as erratic as it has been. I find that oranges taste better after a cold-snap and/or REAL winter weather for a couple of weeks. And we're just not getting that in Florida. 80 degrees in January, anybody?

Comment
By:
Pete & Cindy Spyke ( Jan 11, 2013 )

Thanks very much for your comments about the Page Oranges you received this year. We listen carefully to everything our customers have to say. I have to say, though, that we are a bit puzzled. The Pages this year are coming from the exact same trees as last year. Even the same rows. We haven't noticed a significant difference in the flavor. The seed count is related to the fruit size -- smaller fruit have fewer seeds -- but a lot of people like the larger fruit so it's a tradeoff. The only thing I can figure is that you may have received a mispack -- your comment about not being sure they were Pages makes me suspicious that you may have received a combo pack with another variety. It doesn't happen often, but it can occur in the busy packinghouse if someone loses concentration. I would suggest that we ship you another box of Pages to see if that might be the case. Hopefully you'll notice this comment and let us know your shipping information. As far as next year, we hope to have Pages again, too. We introduced them as Gift Fruit, and have been the exclusive shipper. After our success, though, there may be others out there with limited quantities from time to time. Please get back, though, so we can sort this issue out and make it right for you. Many thanks! Pete