We've just received two boxes of the most luscious, eye-poppingly yummy citrus we've ever tasted, thanks to the generosity and T.L.C. of The Orange Shop's products and - especially - its customer service. I'm a first-time customer. Was inspired to order by a free shipping offer -- usually too good to be true when vendors find out they're shipping to Alaska, but I received a prompt can-do email from Pete when I placed my order online. He acknowledged the difficulties of shipping their usual order volume so far in winter, but also offered a reasonable and generous way to compromise -- still with free shipping. VERY impressive. The fruit left Florida on Feb 3 or 4, arrived by USPS Priority Mail here in cloudy Southeast Alaska on Feb 6th, with every single orange (2 varieties, many dozen fruit) dry and edible, the vast majority in absolutely perfect condition.
I am impressed beyond words. Hubby (who grew up in South Africa with fruit farmers in the family) is raving about the citrus, best he's ever had. Tween daughter - a fruit fiend - will need careful minding so she doesn't eat all within days. Teen son and I are the fruit-shy members of our family foursome, but we're eagerly tucking in as well. Altogether an incredible experience.
I felt compelled to go on at length here because I see there are several recent reviews giving low star ratings -- but I also noted Pete's rapid responses to each and absolutely trust that he has honored The Orange Shop's 100% guarantee in replacing fruit that was damaged in shipping. In this day and age, such attentive service is rare indeed. So go ahead... give this business a try. You've nothing to lose and some heavenly fruit to find!!!
