By: Heather Boynton
(Dec 5, 2013)
We subscribed to this CSA for a second season this year. We had a great experience with the freshness and variety, home delivery and good communication by email from this supplier. Unfortunately something seems to have changed this year. After some difficulty getting our first delivery, we found our delivery service to be erratic and unpredictable, with our produce box coming on different days with no notice and some weeks, especially later in the season, not at all. Art helped us work out the initial delivery problems but then stopped responding to emails and phone calls about our missing boxes. Most disappointingly, we signed up for the 20 pounds for 20 weeks package, but received only 15 deliveries. A returned phone call would have made a great difference in our experience. We will not be renewing our subscription.
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We are sorry that you had a rough experience with us. Please reach out to us again at 304/258-7914 and we will do our best to make it up to you. We had a driver last year who was not dependable and unfortunately we did not find out until after more than three weeks. We count on our customers to report to us any problems that they have experienced. We would love to have you come back as a customer, we will find a way to make it up to you. Give us a call!!