Reviews for: Murray Hill Farm

Not sure what this review is all about with your negative experience. My wife and I have been members of this CSA for 3 years now, and it has been nothing like this, and actually it is the complete opposite. We find Chuck to be extremely flexible in all phases from where we pick up from week to week, to changes in our order and add ons. We talk to many other members of this CSA and their experiences and we have never heard of anything like this at all being the case. My take is if you have a perceived problem then take that up with Chuck before posting something like this to resolve a perceived experience as being negative at your CSA pickup. None-the-less, the experience we have had, and the product speaks for itself as nothing short of AMAZING week in and week out. And as we see this CSA growing and flourishing with new faces at picks up weekly, that speaks volumes about the organic growth going on.

In the many years I have been in this CSA I have never experienced harsh words exchanged. I always see people leave pickups with a smile on their face. The farmers and Chuck work long hard days to provide so many people with organic local foods, and honestly he is usually smiling at deliveries even through rain, sleet and snow. He does amazing filling special orders on top of all the regular orders, and is generous at making up for any unforeseen problems if you let him know.

It sounds like a misunderstanding. I�ve been a customer for 6 years and my kids and I see Chuck and Charlie on a weekly basis. I�ve learned a lot about the local farming economy and have even had the opportunity to meet some of the growers. He has a good rapport with his customers. I appreciate that he leaves my box for me when I can�t make it on time. You won�t find a more flexible CSA.

I have been a subscriber to MHF for over 7 years. I have never had this type of experience. I love the flexibility and selection that I get from MHF� it is second to none. I think maybe talking to Chuck first about your issue may have been the right first move.

I have been a MHF CSA customer for 6 years. Like scores of people, this has not been my experience at all. Great service. Great products. Perhaps she should have spoken directly with Chuck before posting this review?

Thank you Stacey. We're so glad you found us and it's so nice to have customers like you.

Another in accurate review. This customer received her meat. She made a mistake as her daughter picked up her share. Too bad she doesn't remove this negative review.

Chuck's comment is simply not accurate. He seems to have a hard time tracking things. I never received a refund, nor a refund for $700 which I paid him for a meat order and did not receive! He was very defensive when I complained. I sent him a registered letter in preparation for taking him to small claims court but he refused to pick it up at the post office, and it was eventually returned to me. I lost over $1000 and have little recourse except to take him to court and to warn others that he is not reliable except to his friends who write in good reviews.

Unfortunately, this customer missed several pickups and blamed us. We have had a fantastic Summer season so far.

I wish I had paid more attention to your review! unhappy customer 2014

I wish you would have contacted us during the season. We would have addressed your concerns and made things right. As far as the eggs go, we doubled up eggs whenever we were short the week before. I do not recall you telling us you did not receive eggs. Speaking directly with someone from the farm is the best remedy.

Dear John, See my review, and thank you for posting yours. I wish I had paid more attention to it! Unhappy 2014 Customer

I am not sure who this is. Please email me so I can get you a complimentary winter basket with eggs on November 9th.

We encourage our CSA customers to contact us in season with any concerns they may have. We always strive for 100% satisfaction. I was not aware you were looking for more quantity. For every customer that asks for more, I have 5 others telling me we are giving them too much produce. On the weeks we have plenty of fruit, the boxes will be not always be full to the top. I do not want to load up the boxes with lots of kale or other produce that cannot be consumed in one week. I am sorry you did not feel the quantity was sufficient and will be contacting you to pick up a free Winter basket.

I continue to be unhappy and echo the review following my own.