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We have sent this customer a full replacement of their seed order, plus some additional bonus seeds. Out of literally thousands of tomato seed orders we have filled this season and last, we have had virtually no reports of poor germination, and many very happy reports. We have grown all of these tomato plants for market from the same batches of seeds, and have had excellent germination from all of them, at least 80-90%. Many factors go into the germination of seeds, so it is impossible to guess why this customer experienced poor germination. One local customer who bought our seeds last year had told us he had poor germination from a particular variety last year, then he planted the same batch of seeds this year and reported close to 100% germination. We do apologize that we did not directly contact this customer with regard to their problem before sending them the replacement seeds. We are exceptionally busy this Spring, and although we strive to be as responsive as possible, some phone calls or emails may go unanswered for a time. The response time to any particular problem or inquiry may also be affected by the tone in which is is delivered -- a friendly, collegial tone will often result in a quicker response than an accusatory, hostile one.
Comment
Thanks so much for resending the seed. I, to am a family farmer and just thought after 10 days I was not going to receive a reply from you. I'm sorry my voice must sound hostile, Didn't mean it that way.