By:
(May 6, 2010)
I called today inquiring about purchasing a fruit share and the farmer was pretty inhospitable - I'm pretty sure he hung up on me when he thought I was calling as a representative from another CSA, and was only lukewarm when I called back to explain that I am a subscriber at another CSA. I support CSAs and awesome food, but not at the expense of customer service. It was a really negative first impression. I would recommend the farmer post an email address on his website so customers can ask questions electronically and not get the bad impression I received - regardless of the reason for his behavior, it made me not want to seek him or his farm out ever again.
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I have a hard time believing that. 1 - the farmer would have never hung up on you and, 2 - they're all about customer service! I've had nothing but positive experiences with Wholesome Harvest. They go out of their way to please their customers. If he said no to the fruit share, I'm assuming it was because you weren't a member of HIS CSA. Without a doubt, I'm giving Wholesome Harvest 5 stars! Gretchen Courtier - member