I called back a week after I initially booked the party with questions about add-ons and was told they didn't have my info. Then they said they didn't have confirmation after I was able to tell her details about their bookings and that I have a voicemail from the woman who had spoken with me. Sounds like they're covering up their mistake, doesn't it?
Comment
Soergel's is an institution in the Pittsburgh area and this situation amounts to just a big mistake. Their quality of products, their hosting of events, their everyday service is super.