I ordered tomato plants more than 6 weeks ago. No plants have been sent (May 11) I live in East Tennessee and should have planted these weeks ago. Very annoyed
Hi Ms. Jessee,
You placed your order on April 8. On April 9 we sent you an e-mail letting you know that your plants were scheduled to ship on May 12 and letting you know that you could change the shipping date if you wanted to. If you check your Local Harvest account, you will see this. We did not hear from you, so we assumed that May 12 was fine with you.
We base our shipping dates on the last frost date for your area. This was a much cooler spring than usual, so we were being very careful not to send plants too early. Again, we would have sent your plants whenever you wanted them had you told us when that was. Most folks order their plants far ahead of when they want them shipped. As we are not mind readers, we do the best we can with the scheduling, and always let the customers know when their shipment is scheduled and that they can change it if they want/need to. Had you gotten in touch with us prior to leaving this negative review, we could have sorted it out. We never heard from you.
Thank you,
Margie
Lazy Ox Farm
Comment
Hi Ms. Jessee, You placed your order on April 8. On April 9 we sent you an e-mail letting you know that your plants were scheduled to ship on May 12 and letting you know that you could change the shipping date if you wanted to. If you check your Local Harvest account, you will see this. We did not hear from you, so we assumed that May 12 was fine with you. We base our shipping dates on the last frost date for your area. This was a much cooler spring than usual, so we were being very careful not to send plants too early. Again, we would have sent your plants whenever you wanted them had you told us when that was. Most folks order their plants far ahead of when they want them shipped. As we are not mind readers, we do the best we can with the scheduling, and always let the customers know when their shipment is scheduled and that they can change it if they want/need to. Had you gotten in touch with us prior to leaving this negative review, we could have sorted it out. We never heard from you. Thank you, Margie Lazy Ox Farm