Florida Fields to Forks

Too many errors on my order.

By: Riccina Stafflinger (Jul 3, 2015)

I have been a member of Florida Field to Forks for over a year. In the beginning it was great ! I picked up my items at the farm. Short lines and great food items! At the beginning of 2015 they started to grow. Then the problems began. The meat shares had odd cuts of meat. My orders I discovered totals were rounded off,and I was not charged the exact penny. I don't know how many of these I paid for before I discovered the error. With over 3000 members that adds up. When large cuts of meat were offered you weren't able to get them unless you were on the net when the offer first goes out.I had ordered and paid for a specific roast and it was sold to someone else? I would order items and my order was not completely filled or it had items that were incorrect. I stopped paying ahead because I never knew if my order was going to be correct. I would order 2 doz eggs and only get one. I can purchase alot of the items at the farmers market at Wickham Park. 3.00 per delivery @13 boxes = 39.00

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Riccina Stafflinger ( Jul 26, 2015 )

I made a mistake on the membership number . It is only around 1500. I stand corrected. Yes, finally, on my final order I was able to receive 2 large cuts of meat. I am no longer a member Growing pains as Jan call them have gotten to be careless mistakes, which the customer receives no compensation for. I have owned my own business and I have always made it right with the customer. Jan does not believe in this. Upon leaving the farm I did not receive my membership fee of 35.00 back. Moving on there are alternatives to the farm. The Farmers Market in Wickham Park and Heart of Christmas delivers locally.

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( Jul 25, 2015 )

Hi Ricci, we are sad that you would write a post like this, being a long time member of our farm, and still purchasing from us on a weekly basis. Just to clarify for others who are wanting to know about our farm. We do not have even close to 3000 members and we are not sure where you came up with that number. We have under 1500 members of our farm. We are asking you to please explain to us the cuts you received in your beef share that you did not like. We also would like to explain that, as you know, our larger beef cuts are sold on a first come first serve basis, and they go very quickly. Our other farm members got their orders in before you did, so you were unable to get the cuts you wanted. We don't know how to be any more fair for anyone. We did notice that this past week, you got your larger beef cut order in FIRST, and received everything you wanted. We accept the fact that on occasion we forget something when we are doing our off farm deliveries, I wish I could say we are perfect packers all the time, but we aren't. We apologize for omitting the clove of garlic from your produce share, but we made a note on your next order and added the single garlic clove to that order for you. While we respect that everyone has the right to free speech and to share their opinion. It is only fair to everyone that all the facts are shared. Thank you for your continued support of our farm and we will try harder to please you. God Bless, Jan