Florida Fields to Forks

By: Kurt Stafflinger (Jul 27, 2015)
In reference to the previous review. The farm is a business. When my wife ordered a plain cheesecake and received one with almonds, this was the final straw with us. She contacted Jan right away. It was the 4th of July weekend and Jan was on vacation. At 16.50 per cheesecake I would think they could get it right. My wife ordered Saturday, 3 days prior to the deadline. She was told by Jan to call Brock and make arrangements or to freeze the cake and return it the next week. Jan should have called Brock and made arrangements! It is her business. Almonds may not seem like much to you but one of the kids is allergic to almonds and we ordered a plain one for the holiday.Jan did not offer to comp us the 16.50 for her mistake or to arrange a convenient exchange. This is not one mistake but many. My wife was asked in not so many ways to leave the farm, however no offer of a return of the membership fee. I don't feel you should have to pay someone to buy their food. Good customer service ?
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