Squeezepenny Sustainable Farm

Hey there Dawn, Your request of an immediate refund in the amount of $210 is completely understandable. Steps have been taken earlier today to transfer monies to our PayPal account. As I understand it may take an additional few days before I can then transmit the payment to your new email address. Please allow me to send $217 to cover the approx. $7 in PayPal service fees you may encounter on your end of such a transaction. I take full responisbility for my adminstrative shortcomings and clerical errors previously made with your account. I truly hope that you can accept my personal apology as my agribusiness, Squeezepenny Sustainable Farm, was indeed not able to provide you with any service or any of your prepaid six (6) fresh produce distributions of your family's previously purchased 1 1/2 Shares which had been tentatively scheduled to begin mid to late Sept. 2010. The extreme heat last summer did actually play a large role in our not being able to offer a new 12-week Fall season and begin to include your family but the failure to communiate and the failure to offer a full refund at the end of Sept. 2010 is mine alone. I clearly see now that I "dropped the ball" when I failed to respond to your 9/10 emailed reply where you offered to resubmit your application. Without the application in hand, I then failed to add any of your contact information to our manual or computer records. I can assure you that I willing made a personal guarantee on all of the monies collected by Squeezepenny CSA for the past year and a half. Eliminating the very usual and normal monetary risk of being a CSA member. My intention was (and still is) to ensure that no one is taken advantage of. We have always had one exception to our very strict policy of "no refunds". That indeed a full refund may be made on any Membership fees and any prepaid Share(s) before the first fresh produce distribution is received (and accepted) by a member. More so, please also forgive my delay in responding to your request any sooner as I personally was not aware of your several attempts to contact myself. Until today I have not had access to the Internet since right after Thanksgiving. Then I traveled out of state on New Year's Eve to babysit and visit family. There was not a Sprint PCS tower in SE Okla. that could reach as far into the sticks as we ventured. Upon returning "into my service area" last night I was then able to retrieve your voice-mail messages from Jan. and Feb. Just this morning I also received my mail which contained the inquiry of your complaint from the Dallas Chapter of the BBB along with a 2nd letter as a follow-up reminder. Please do not allow this very unpleasant and perhaps unforgiveable experience to deny you or your family from participating or benefiting in some way from any of the smallest of pleasures that the Slow Food Movement and safe and healthy food can bring. Thank you, Penny Braley Farmer/Owner Squeezepenny Sustainable Farm Squeezepenny CSA (972) 838-3869